Question 1

Where are you located?

Accepted Answer

Catholic Charities Family and Comm is located in Rochester, NY at 79 North Clinton Avenue, 14604. Our facility serves individuals throughout New York State and the surrounding areas. We're committed to providing accessible, high-quality treatment in a supportive environment. For detailed directions, parking information, or if you need help with transportation arrangements, please contact us and our admissions team will assist you.

Question 2

How do I start treatment or get admitted?

Accepted Answer

Starting treatment at Catholic Charities Family and Comm is simple and confidential. First, call our 24/7 helpline at +1 (855) 643-5408 to speak with an admissions specialist. We'll conduct a brief, confidential assessment to understand your needs, verify your insurance coverage, answer all your questions, and schedule your admission date. The entire process typically takes 24-48 hours from first contact to admission, though we can expedite for urgent situations. Don't wait - reaching out is the hardest and most important step. Our compassionate team is here to help you begin your recovery journey. Call +1 (855) 643-5408 now for immediate, confidential assistance.

Question 3

Why is fentanyl so dangerous?

Accepted Answer

Fentanyl is 50-100 times more potent than morphine, meaning a tiny amount can cause overdose. Illicit fentanyl is now found in many street drugs—often without the user's knowledge—making any drug use extremely risky. Even experienced users can overdose because they can't gauge the dose. At Catholic Charities Family and Comm, we understand the unique challenges of the current opioid crisis. Our treatment programs address fentanyl addiction with medical detox, MAT options, and comprehensive therapy. If you're using any street drugs, please seek help immediately—call +1 (855) 643-5408.

Question 4

What is Cognitive Behavioral Therapy (CBT)?

Accepted Answer

Cognitive Behavioral Therapy (CBT) is an evidence-based therapy that helps you identify and change negative thought patterns driving addictive behavior. At Catholic Charities Family and Comm, our trained therapists teach you to: recognize triggers and high-risk situations, challenge distorted thinking (like "I need drugs to cope"), develop healthy coping strategies, and build skills for managing cravings. CBT is typically provided in both individual and group settings. Research shows CBT is highly effective for addiction treatment, with benefits that last long after treatment ends because you learn skills you can use forever.

Question 5

What is Vivitrol and how does it work?

Accepted Answer

Vivitrol (extended-release naltrexone) is a monthly injection that blocks opioid receptors, preventing opioids from producing a high. Unlike Suboxone or Methadone, Vivitrol contains no opioids and has no abuse potential. It's effective for both opioid and alcohol addiction. However, you must be fully detoxed (7-14 days opioid-free) before starting Vivitrol to avoid precipitated withdrawal. At Catholic Charities Family and Comm, we help patients through detox and transition to Vivitrol when appropriate. The monthly injection eliminates daily medication decisions, which some people find helpful.

Question 6

Are there state-funded treatment options in New York?

Accepted Answer

Yes, New York State funds addiction treatment for those who can't afford care. OASAS (Office of Addiction Services and Supports) provides grants for treatment facilities to serve uninsured or underinsured individuals. Eligibility typically requires New York residency and financial need. Wait times vary, but options exist. Catholic Charities Family and Comm can help you understand your options and navigate the system. Call +1 (855) 643-5408 to discuss state-funded programs and whether you might qualify—help is available regardless of your financial situation.

Question 7

Should I stage an intervention?

Accepted Answer

Professional interventions can be effective but should be done carefully. Consider working with a certified interventionist who can: help family members prepare non-judgmental statements, manage emotions during the meeting, have treatment arrangements ready, and guide the process professionally. At Catholic Charities Family and Comm, we can connect you with intervention resources and have a bed ready if your loved one agrees to treatment. Before staging an intervention, call +1 (855) 643-5408 to discuss whether it's the right approach for your situation and what to have in place beforehand.

Question 8

What if I'm not sure I'm ready for treatment?

Accepted Answer

Uncertainty is completely normal. Very few people feel "100% ready"—and waiting for that feeling often means waiting forever. If you're questioning your relationship with substances, something has brought you to this point. At Catholic Charities Family and Comm, we meet you where you are. Treatment helps you explore ambivalence and find your own motivation. Many people discover their readiness grows once they're in a supportive environment. You don't need to have all the answers. Call +1 (855) 643-5408 for a no-pressure conversation about your options. Taking that step is an act of readiness in itself.

Question 9

What is your treatment success rate?

Accepted Answer

Success rates in addiction treatment are complex to measure. Unlike medical procedures with clear endpoints, recovery is ongoing and defined differently by different people. Factors affecting outcomes include: individual engagement, length of stay, aftercare participation, co-occurring conditions, and support system strength. What we can say: evidence-based treatment like what Catholic Charities Family and Comm provides significantly improves outcomes compared to no treatment. Many people achieve lasting recovery—millions are living proof. Rather than focusing on statistics, focus on committing fully to your own recovery. Your success depends largely on you.

Question 10

How is treatment different for adolescents?

Accepted Answer

Adolescent addiction requires specialized approaches different from adult treatment. Teen programs address: developmental needs unique to teenagers, family dynamics and involvement, school coordination and academic support, peer pressure and social situations, co-occurring mental health issues (common in teens), and building healthy coping skills for the future. Underlying issues like trauma, depression, ADHD, or family problems often accompany teen substance use. Treatment includes individual therapy, family involvement, peer groups, and life skills. Early intervention gives young people the best chance at a healthy future.

Type of Care	Substance use treatment
Service Settings	Intensive outpatient treatment, Outpatient, Outpatient methadone/buprenorphine or naltrexone treatment, Regular outpatient treatment
Medications Offered	Buprenorphine used in Treatment, Naltrexone used in Treatment

Catholic Charities Family and Comm

Accepted Payment Methods

Action for a Better Community

Unity Hospital of Rochester

Strong Memorial Hospital

AYA (Adolescent/Young Adult)