Question 1

Where are you located?

Accepted Answer

Counseling Services of NY LLC is located in Bronx, NY at 911 Walton Avenue, 10452. Our facility serves individuals throughout New York State and the surrounding areas. We're committed to providing accessible, high-quality treatment in a supportive environment. For detailed directions, parking information, or if you need help with transportation arrangements, please contact us and our admissions team will assist you.

Question 2

How do I start treatment or get admitted?

Accepted Answer

Starting treatment at Counseling Services of NY LLC is simple and confidential. First, call our 24/7 helpline at +1 (855) 643-5408 to speak with an admissions specialist. We'll conduct a brief, confidential assessment to understand your needs, verify your insurance coverage, answer all your questions, and schedule your admission date. The entire process typically takes 24-48 hours from first contact to admission, though we can expedite for urgent situations. Don't wait - reaching out is the hardest and most important step. Our compassionate team is here to help you begin your recovery journey. Call +1 (855) 643-5408 now for immediate, confidential assistance.

Question 3

What are the symptoms of alcohol withdrawal?

Accepted Answer

Alcohol withdrawal symptoms can range from mild to severe. Common symptoms include tremors, anxiety, sweating, nausea, insomnia, and rapid heartbeat. More severe cases may experience hallucinations, confusion, or seizures—which is why medical supervision at Counseling Services of NY LLC is crucial. Symptoms typically begin 6-12 hours after your last drink and peak around 24-72 hours. Our medical team provides round-the-clock monitoring and medication management to keep you safe and comfortable. Don't attempt to detox alone—call +1 (855) 643-5408 for help.

Question 4

How effective is CBT for addiction?

Accepted Answer

CBT is one of the most thoroughly researched and effective treatments for addiction. Studies show that CBT: reduces substance use and relapse rates, teaches skills that remain effective long after treatment ends, works well for various substances (alcohol, cocaine, marijuana, opioids), and is especially effective when combined with other treatments like medication or 12-step programs. At Counseling Services of NY LLC, CBT is a core component of our evidence-based treatment approach. The skills you learn become tools you'll use throughout your recovery journey.

Question 5

Can I work while in outpatient treatment?

Accepted Answer

Yes, outpatient programs at Counseling Services of NY LLC are designed to accommodate work and other responsibilities. Standard outpatient involves 1-3 sessions weekly. IOP meets 3-4 times weekly, often with morning or evening options. We'll work with your schedule to find sessions that don't conflict with employment. Many employers must allow leave under FMLA for addiction treatment. That said, recovery should be your priority—if your job prevents adequate treatment, you may need to consider temporary leave. We can provide documentation for employers (with your consent) while protecting your confidentiality.

Question 6

Can I take medical leave for addiction treatment?

Accepted Answer

Yes, the Family and Medical Leave Act (FMLA) allows eligible employees to take up to 12 weeks of unpaid, job-protected leave for substance use disorder treatment. You must work for an employer with 50+ employees and have worked 12+ months. The Americans with Disabilities Act (ADA) also protects people in recovery from discrimination. Your treatment is confidential—employers only know you're on medical leave, not the specifics. Counseling Services of NY LLC can provide documentation for FMLA purposes. Don't let fear of job loss stop you from getting help.

Question 7

What is Al-Anon and should I attend?

Accepted Answer

Al-Anon is a free support group for families and friends affected by someone's drinking (Nar-Anon is similar for drug addiction). Meetings provide: peer support from others who understand, education about addiction, healthy coping strategies, and focus on your own wellbeing—not controlling the addicted person. We strongly recommend Al-Anon for families of people at Counseling Services of NY LLC. You can't control your loved one's recovery, but you can work on your own healing. Many family members find Al-Anon transformative, regardless of whether their loved one gets sober.

Question 8

What will my life look like after recovery?

Accepted Answer

Life in recovery is often better than people imagine. While early recovery involves adjustments, long-term benefits include: repaired relationships, stable employment, financial improvement, physical health restoration, mental clarity, self-respect, and genuine happiness. You'll learn to experience joy, cope with stress, and connect with others without substances. Many people in recovery say they're grateful for their journey because it taught them to truly appreciate life. At Counseling Services of NY LLC, we help you build toward this future. Recovery isn't just abstinence—it's a rich, meaningful life you couldn't have imagined while using.

Question 9

Can I receive mail and packages during treatment?

Accepted Answer

Yes, but with some restrictions for safety reasons. At Counseling Services of NY LLC, incoming mail and packages are typically inspected to prevent contraband (drugs, alcohol, weapons, etc.). Books, photos, letters, and approved items are usually welcome. Some items may need approval—ask during admission. Outgoing mail is typically unrestricted. Email and electronic communication policies vary by program and stage of treatment. Specific rules will be explained during orientation. The goal isn't to isolate you but to maintain a safe environment. You're encouraged to stay connected with supportive family and friends through appropriate channels.

Question 10

What happens on my first day of treatment?

Accepted Answer

Your first day at Counseling Services of NY LLC is designed to welcome you and begin your treatment journey. Expect: intake paperwork and administrative tasks, comprehensive medical evaluation and vital signs, meeting with clinical staff for initial assessment, orientation to the facility (tour, rules, schedule), introduction to peers and staff, and settling into your room (for residential). If needed, the detox process may begin. Staff understand the anxiety of the first day and prioritize making you feel safe, comfortable, and cared for. It's normal to feel nervous—everyone does. By day's end, most people feel relieved to have finally taken this step.

Type of Care	Substance use treatment
Service Settings	Outpatient, Regular outpatient treatment

Counseling Services of NY LLC

Accepted Payment Methods

Montefiore Medical Center

Bronx Outreach Center

BronxCare Health System

Saint Barnabas Hospital