Question 1

Where are you located?

Accepted Answer

New Horizon Counseling Center Inc is located in Valley Stream, NY at 50 West Hawthorne Avenue, 11580. Our facility serves individuals throughout New York State and the surrounding areas. We're committed to providing accessible, high-quality treatment in a supportive environment. For detailed directions, parking information, or if you need help with transportation arrangements, please contact us and our admissions team will assist you.

Question 2

How do I start treatment or get admitted?

Accepted Answer

Starting treatment at New Horizon Counseling Center Inc is simple and confidential. First, call our 24/7 helpline at +1 (855) 643-5408 to speak with an admissions specialist. We'll conduct a brief, confidential assessment to understand your needs, verify your insurance coverage, answer all your questions, and schedule your admission date. The entire process typically takes 24-48 hours from first contact to admission, though we can expedite for urgent situations. Don't wait - reaching out is the hardest and most important step. Our compassionate team is here to help you begin your recovery journey. Call +1 (855) 643-5408 now for immediate, confidential assistance.

Question 3

What if I'm not sure I'm ready for treatment?

Accepted Answer

Uncertainty is completely normal. Very few people feel "100% ready"—and waiting for that feeling often means waiting forever. If you're questioning your relationship with substances, something has brought you to this point. At New Horizon Counseling Center Inc, we meet you where you are. Treatment helps you explore ambivalence and find your own motivation. Many people discover their readiness grows once they're in a supportive environment. You don't need to have all the answers. Call +1 (855) 643-5408 for a no-pressure conversation about your options. Taking that step is an act of readiness in itself.

Question 4

Is addiction treatment confidential?

Accepted Answer

Yes, your privacy is strongly protected by law. Federal regulations (HIPAA and 42 CFR Part 2) provide extra confidentiality for substance use treatment records. At New Horizon Counseling Center Inc, we cannot disclose that you're in treatment or share any information without your written consent. This includes: employers, family members (unless you authorize), most law enforcement, and insurance companies (beyond claims processing). Limited exceptions exist for immediate danger to self or others. Your treatment participation is your private health information. We take confidentiality seriously—you can focus on recovery without worrying about exposure.

Question 5

Are there state-funded treatment options in New York?

Accepted Answer

Yes, New York State funds addiction treatment for those who can't afford care. OASAS (Office of Addiction Services and Supports) provides grants for treatment facilities to serve uninsured or underinsured individuals. Eligibility typically requires New York residency and financial need. Wait times vary, but options exist. New Horizon Counseling Center Inc can help you understand your options and navigate the system. Call +1 (855) 643-5408 to discuss state-funded programs and whether you might qualify—help is available regardless of your financial situation.

Question 6

Should I stage an intervention?

Accepted Answer

Professional interventions can be effective but should be done carefully. Consider working with a certified interventionist who can: help family members prepare non-judgmental statements, manage emotions during the meeting, have treatment arrangements ready, and guide the process professionally. At New Horizon Counseling Center Inc, we can connect you with intervention resources and have a bed ready if your loved one agrees to treatment. Before staging an intervention, call +1 (855) 643-5408 to discuss whether it's the right approach for your situation and what to have in place beforehand.

Question 7

How do I choose the right treatment center?

Accepted Answer

Choosing the right center involves several factors: Licensing and accreditation (New Horizon Counseling Center Inc is OASAS-licensed), Evidence-based treatment approaches, Appropriate level of care for your needs, Staff qualifications and credentials, Treatment of co-occurring mental health conditions, Aftercare planning and continuing support, Insurance acceptance and transparent pricing, and Reviews and reputation. Ask questions during your intake call—reputable programs welcome them. Location matters too: some prefer local treatment for family involvement, others benefit from geographic distance from triggers. Trust your instincts about the program's approach and philosophy. We're happy to discuss what makes our program effective.

Question 8

What is your treatment success rate?

Accepted Answer

Success rates in addiction treatment are complex to measure. Unlike medical procedures with clear endpoints, recovery is ongoing and defined differently by different people. Factors affecting outcomes include: individual engagement, length of stay, aftercare participation, co-occurring conditions, and support system strength. What we can say: evidence-based treatment like what New Horizon Counseling Center Inc provides significantly improves outcomes compared to no treatment. Many people achieve lasting recovery—millions are living proof. Rather than focusing on statistics, focus on committing fully to your own recovery. Your success depends largely on you.

Question 9

How is treatment different for adolescents?

Accepted Answer

Adolescent addiction requires specialized approaches different from adult treatment. Teen programs address: developmental needs unique to teenagers, family dynamics and involvement, school coordination and academic support, peer pressure and social situations, co-occurring mental health issues (common in teens), and building healthy coping skills for the future. Underlying issues like trauma, depression, ADHD, or family problems often accompany teen substance use. Treatment includes individual therapy, family involvement, peer groups, and life skills. Early intervention gives young people the best chance at a healthy future.

Question 10

Will I have roommates in residential treatment?

Accepted Answer

Most residential programs, including New Horizon Counseling Center Inc, use shared rooms. Typically you'll share with 1-2 other people of the same gender at similar treatment stages. Sharing space teaches recovery skills: communication, compromise, and peer support. Many people form lasting friendships with roommates who understand their experience. Private rooms may be available for medical reasons or at additional cost—ask during admission. If you have concerns about sharing space, discuss them with our team. Most people adjust quickly and find roommate relationships beneficial to their recovery.

New Horizon Counseling Center Inc