Question 1

Where are you located?

Accepted Answer

SCO Family of Services is located in Garden City, NY at - - -, 11530. Our facility serves individuals throughout New York State and the surrounding areas. We're committed to providing accessible, high-quality treatment in a supportive environment. For detailed directions, parking information, or if you need help with transportation arrangements, please contact us and our admissions team will assist you.

Question 2

How do I start treatment or get admitted?

Accepted Answer

Starting treatment at SCO Family of Services is simple and confidential. First, call our 24/7 helpline at +1 (855) 643-5408 to speak with an admissions specialist. We'll conduct a brief, confidential assessment to understand your needs, verify your insurance coverage, answer all your questions, and schedule your admission date. The entire process typically takes 24-48 hours from first contact to admission, though we can expedite for urgent situations. Don't wait - reaching out is the hardest and most important step. Our compassionate team is here to help you begin your recovery journey. Call +1 (855) 643-5408 now for immediate, confidential assistance.

Question 3

Should I treat addiction or mental health first?

Accepted Answer

The best approach is treating both simultaneously—this is what dual diagnosis treatment provides. Treating addiction first often fails because untreated mental health symptoms drive relapse. Treating mental health first is difficult because substance use interferes with medications and therapy. At SCO Family of Services, our integrated approach addresses both conditions together with a coordinated treatment plan. You'll receive psychiatric care, addiction treatment, and therapy all working in harmony. Research consistently shows integrated treatment produces better outcomes than treating conditions separately.

Question 4

How effective is CBT for addiction?

Accepted Answer

CBT is one of the most thoroughly researched and effective treatments for addiction. Studies show that CBT: reduces substance use and relapse rates, teaches skills that remain effective long after treatment ends, works well for various substances (alcohol, cocaine, marijuana, opioids), and is especially effective when combined with other treatments like medication or 12-step programs. At SCO Family of Services, CBT is a core component of our evidence-based treatment approach. The skills you learn become tools you'll use throughout your recovery journey.

Question 5

What is Partial Hospitalization (PHP)?

Accepted Answer

Partial Hospitalization Program (PHP) at SCO Family of Services offers the most intensive outpatient care—essentially hospital-level treatment without overnight stays. PHP typically runs 5-6 days per week, 5-6 hours daily. You'll receive medical monitoring, medication management, individual and group therapy, and psychiatric care. PHP is appropriate for: people needing more support than IOP but not 24/7 supervision, those transitioning from inpatient care, complex cases with co-occurring mental health conditions, and situations requiring close medical oversight. You return home evenings, practicing recovery skills with family support.

Question 6

What insurance do you accept?

Accepted Answer

SCO Family of Services accepts Medicaid. Coverage varies by plan, so we recommend calling +1 (855) 643-5408 for a free insurance verification. Our admissions team will contact your insurer, explain your benefits, and help you understand what's covered. Many plans cover substantial portions of addiction treatment under mental health parity laws. Don't assume you can't afford treatment—let us check your benefits first.

Question 7

What should I do if my loved one relapses?

Accepted Answer

First, know that relapse doesn't mean failure—it's often part of the recovery journey. If your loved one relapses: stay calm and avoid blame or shame, encourage them to reach out to their support network immediately, help them contact SCO Family of Services or their counselor at +1 (855) 643-5408, don't cover up or enable continued use, and maintain your own boundaries. Relapse is a sign that treatment needs adjustment, not abandonment. At SCO Family of Services, we welcome people back after relapse—we'll assess what happened and strengthen the treatment plan. Quick response after relapse significantly improves outcomes.

Question 8

Can I use my phone during treatment?

Accepted Answer

Phone policies at SCO Family of Services depend on the program level and your stage of treatment. Residential programs typically restrict phone use, especially in early treatment, to help you focus on recovery without digital distractions. Scheduled call times are usually provided for contact with family. As you progress, privileges often increase. Outpatient programs allow more flexibility since you live at home. The goal isn't punishment—it's minimizing distractions during a critical time. We'll explain specific policies during admission. Many people find the digital detox refreshing and beneficial.

Question 9

Will treatment affect my criminal record?

Accepted Answer

Treatment itself doesn't create criminal records—it's healthcare, not criminal justice involvement. Your treatment records are protected by strict federal confidentiality laws (42 CFR Part 2) and generally cannot be shared with law enforcement. In some cases, successful treatment completion can positively influence pending legal matters—judges and prosecutors often view treatment favorably. Drug court programs specifically connect treatment with reduced charges. At SCO Family of Services, we can coordinate with your legal team when appropriate and with your consent. Treatment is more likely to help your legal situation than hurt it.

Question 10

Do you treat all types of drug addiction?

Accepted Answer

SCO Family of Services treats addiction to various substances including: alcohol, opioids (heroin, prescription painkillers, fentanyl), cocaine and stimulants (meth, amphetamines), benzodiazepines, marijuana, and prescription drug misuse. Treatment approaches vary by substance—opioid addiction often uses MAT, while stimulant treatment relies more on behavioral therapies. We also address polysubstance use (multiple drugs). During your assessment, we'll evaluate all substances you're using and create a comprehensive treatment plan. Whatever substances are involved, evidence-based treatment can help. Call +1 (855) 643-5408 to discuss your specific situation.

Type of Care	Substance use treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children
Service Settings	Outpatient, Regular outpatient treatment

SCO Family of Services

Accepted Payment Methods

Where are you located?

How do I start treatment or get admitted?

Should I treat addiction or mental health first?

How effective is CBT for addiction?

What is Partial Hospitalization (PHP)?

What insurance do you accept?

What should I do if my loved one relapses?

Can I use my phone during treatment?

Will treatment affect my criminal record?

Do you treat all types of drug addiction?

SCO Family of Services

SCO Family of Services